Terms & Conditions
Please read these Terms & Conditions carefully before using PayTrue services. By accessing or using our platform, you agree to comply with these terms.
Terms & Conditions
1. Eligibility
- Be at least 18 years of age.
- Be legally capable of entering into a binding agreement.
- Complete KYC verification wherever required.
- Provide accurate and updated information.
2. Services
- AEPS
- Micro ATM (MATM)
- Domestic Money Transfer (DMT)
- BBPS Bill Payments
- Mobile & DTH Recharge
- Wallet Services
- UPI Collection
- PAN Services
- Aadhaar Pay
- Other financial and payment-related services.
3. User Responsibilities
- Provide correct information.
- Maintain confidentiality of login credentials.
- Do not share OTP, MPIN, passwords or authentication details.
- Use services only for lawful purposes.
- Report unauthorized transactions immediately.
4. KYC Compliance
Users may be required to complete KYC as per RBI, NPCI, UIDAI, FIU-IND and applicable regulatory guidelines. Failure to complete KYC may result in suspension or termination of services.
5. Wallet Usage
- Wallet balance cannot be treated as a bank deposit.
- Wallet balances may be subject to RBI regulations.
- Wallet loading limits may apply.
- Refunds will be processed according to regulations.
6. Transaction Processing
- Bank availability
- NPCI network
- Partner APIs
- Regulatory restrictions
7. Failed Transactions
Failed transactions may be automatically reversed within prescribed timelines. Users may raise a support request if required.
8. Fees & Charges
Convenience fees, GST, commissions and platform fees will be displayed before confirmation. Fees are generally non-refundable.
9. Fraud Prevention
- Suspend suspicious accounts.
- Block fraudulent transactions.
- Request additional verification.
- Share information with authorities where legally required.
10. Prohibited Activities
- Illegal transactions.
- Money laundering.
- Terror financing.
- Fake identities.
- Aadhaar misuse.
- Unauthorized access.
- Reverse engineering or hacking.
11. Intellectual Property
All trademarks, logos, software and website content belong to Goodlinks Services Private Limited or its licensors.
12. Privacy
Use of the Services is governed by our Privacy Policy.
13. Limitation of Liability
- Bank server failures
- NPCI downtime
- Telecom failures
- Internet interruptions
- User negligence
- Incorrect beneficiary details
- Force majeure events
14. Indemnification
You agree to indemnify and hold harmless the Company and its affiliates against claims arising from misuse of Services.
15. Suspension & Termination
- Fraud is suspected.
- KYC requirements are not fulfilled.
- Regulatory instructions are received.
- These Terms are violated.
16. Third-Party Services
Certain services are provided through partner banks, APIs and payment gateways. We are not responsible for third-party failures.
17. Governing Law
These Terms shall be governed by the laws of India and disputes shall be subject to the jurisdiction of competent courts.
18. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of Services constitutes acceptance of revised Terms.
19. Contact Information
Goodlinks Services Private Limited
Website: paytrue.co.in
Email: care@paytrue.co.in
Phone: +91 9811207438